Frequently asked questions

Premium synthetic crochet hair with the signature blowout look from Hair by Kissa, giving soft, natural movement and a featherlight finish.

Crochet hair is added to your own hair using a crochet needle, usually onto cornrows. You can install it yourself or take it to your stylist.

The colours are already blended, prepped and feathered for you, so the hair is ready to install straight out of the bag.

Premixed blends combine several shades, in lengths of 18 to 22 inches. Single colours are one shade, in lengths of 24 to 26 inches.

All our hair is pre-pulled and feathered.

Each pack holds 4 bundles’ worth, which is enough for a full head install in most cases.

Premixed blends are 18 to 22 inches. Single colours are 24 to 26 inches.

A style can last 4 to 8 weeks, depending on how it's installed and how you look after it. To get the longest wear:

• Use fewer pieces for a natural, manageable look.
• Avoid thick oils and heavy lotions on your scalp and on the hair.
• Use a light, water-based leave-in conditioner, or water, and brush gently when styling.
• Avoid high heat.

We do our best to show every shade accurately, but colours can look slightly different depending on your screen and the lighting. If you're not sure which shade is right for you, message us and we'll help you choose.

Every so often we post an interesting one-off colour mix in the shop. If you'd like to know more about one, or have a question, get in touch.

We keep limited stock of each shade, so popular ones can sell out. Join our mailing list at the bottom of the page to hear about restocks and new colours first.

All our hair is pre-pulled and feathered.

An apple cider vinegar (ACV) rinse removes residue from the fibre and helps the hair settle. We recommend one before installing, especially if you have a sensitive scalp.

Yes, on low settings only. The hair takes well to bendy rollers if you'd like to add curls. Avoid high heat, as it can affect the fibre's texture and shine over time.

Orders are processed and dispatched within 1 to 2 working days. Orders placed at weekends or on bank holidays are processed on the next working day.

UK delivery is always free and tracked.

For EU and US orders, our delivery offers can change from time to time. The banner at the top of the site and our Shipping Policy always show what applies right now, so please take a quick look before you order.

Counted from the day your order is dispatched:

• United Kingdom: 2 to 3 working days, sent by Royal Mail Tracked 48
• European Union: 3 to 5 working days
• United States: 5 to 7 working days

How duties and taxes are handled for EU and US orders can change from time to time. The banner at the top of the site and our Shipping Policy always show the current position, so please check them before you order. If you're unsure, message us and we'll confirm.

Not yet. We currently ship to the UK, the EU and the US. Get in touch and we'll let you know when your country is available.

You'll receive an email with your tracking number once your order has been dispatched.

Contact us as soon as possible. If your order hasn't been dispatched yet, we'll do our best to change or cancel it. Once an order has shipped we can't change or cancel it, but you can return it under our returns policy.

Delivery times are estimates, and international parcels can occasionally be held at customs. If yours is taking longer than expected, contact us and we'll look into it with the courier.

If your tracking hasn't updated for 10 working days, or your parcel shows as delivered but hasn't arrived, contact us through our Contact page. We'll look into it with the courier and work with you to put things right.

Contact us within 48 hours of delivery with your order number and a photo of the parcel and the item, and we'll put it right.

Contact us straight away. If your order is returned to us because of an incorrect or incomplete address, we'll get in touch to arrange redelivery, which may carry a postage charge.

Yes. Let us know within 14 days of receiving your order, and you then have a further 14 days to post it back.

You’re welcome to look at the hair to check the colour and style. To be accepted, it must be unworn, unwashed, uncut and unstyled, and sent back in its satin bag with everything that came with your order.

For hygiene reasons, and unless it's faulty, we can’t accept hair that has been worn, washed, dyed, cut or styled.

If you've changed your mind, you do, including any customs charges on international returns. We recommend a tracked service, as we can't refund items that don't reach us.

If your item is faulty, damaged or incorrect, we cover the return postage.

Email us with your order number and photos. We'll cover return postage and arrange a refund, replacement or exchange, even if the packaging has been opened.

Email shop@illusioncrochet.com with your order number, what you'd like to return, and whether you'd like a refund or an exchange. We'll reply with a return authorisation number and the return address.

Refunds are made to your original payment method within 14 days of us receiving your return. Your bank may take a few more days to show it.

For full details, see our Shipping Policy and Refund Policy.

Some people have sensitive scalps and can react to synthetic fibres or to the coating used in manufacturing. Reactions can include itching, redness, bumps or irritation.

If you know you are allergic or sensitive to synthetic hair, please don't use it.

It can. An apple cider vinegar rinse helps remove residue from the fibre, which can reduce irritation for some people. It doesn't guarantee you won't react.

Remove the hair straight away and rinse your scalp with cool water. Speak to a pharmacist or doctor if the irritation continues.

For hygiene reasons, hair that has been worn can’t be returned. If you know you are allergic or sensitive to synthetic hair, please don't order it. See our Terms of Service and Refund Policy for full details.